Effective date: 1 November 2026
Cancellation & Refund Policy
Gl Properties
Website: https://www.glproperties.in/
Effective Date: 01 Nov 2026
1. Introduction
This policy explains the cancellation and refund conditions applicable to advance booking payments made through the Gl Properties website.
Customers are requested to review these conditions before proceeding with payment.
2. Fixed Advance Booking Payment
Gl Properties collects a fixed advance booking amount towards eligible plot reservations.
The exact advance amount will be displayed on the payment page before the transaction.
The payment is intended to initiate the booking process for the selected plot and will be adjusted against the agreed purchase consideration, subject to the applicable agreement.
3. Non-Refundable Advance Booking Policy
The advance booking amount is generally non-refundable when a customer voluntarily cancels a valid, confirmed booking.
This condition must be clearly disclosed and accepted before payment.
A change of mind, change in personal circumstances, or decision not to proceed with a valid booking will not ordinarily entitle the customer to a refund.
However, this policy is subject to applicable Indian law, statutory consumer rights, and the terms of any binding booking or sale agreement.
No provision in this policy excludes a refund or remedy that must be provided by law.
4. Manual Booking Confirmation
All online plot bookings require manual confirmation by Gl Properties.
A successful Razorpay transaction does not automatically mean the plot booking has been confirmed.
After payment, Gl Properties will verify:
- Payment status.
- Customer details.
- Selected project and plot.
- Plot availability.
- Applicable booking conditions.
The customer will receive a separate booking confirmation after successful verification.
If a booking cannot be confirmed, Gl Properties will communicate the reason and address the payment according to applicable contractual and legal obligations.
5. Refunds for Unavailable Plots
If the selected plot is unavailable and Gl Properties cannot fulfil the booking, the customer will be informed.
Where Gl Properties cannot provide the agreed plot and the customer does not accept an alternative arrangement, any refund legally or contractually due will be provided.
Customers will not be required to accept a different plot without their agreement.
6. Duplicate Payments and Transaction Errors
If a customer is charged more than once for the same intended booking, Gl Properties will verify the transactions and refund any excess amount received where appropriate.
If a transaction fails but the amount is debited, the payment status will be investigated with Razorpay and the relevant payment provider.
Customers should avoid repeating a pending payment without checking its status.
7. Cancellation Before Booking Confirmation
A customer may submit a cancellation request while manual booking verification is pending.
The request will be reviewed based on the payment-stage terms disclosed to the customer, the circumstances of the request, and applicable law.
The non-refundable condition will not automatically be applied as though a valid booking had already been confirmed.
The exact treatment of customer cancellation during the pending-confirmation stage must be confirmed by Gl Properties before publication.
8. How to Request Cancellation or Refund
Customers should send a written request to:
Email: glproperties4u@gmail.com
Phone: +91 73050 73050
Include:
- Full name.
- Registered mobile number.
- Project name.
- Plot number.
- Booking reference.
- Razorpay transaction ID.
- Payment amount and date.
- Reason for cancellation or refund.
Additional information may be requested where reasonably necessary to verify the transaction.
9. Refund Review and Processing
Gl Properties will review refund requests and determine eligibility according to the applicable agreement and law.
Approved refunds will normally be initiated through the original payment method, subject to the payment provider’s procedures.
Refund initiation timeline: [To be confirmed by Gl Properties]
After initiation, the time taken for the refund to reach the customer’s account may depend on Razorpay, the bank, and the payment method.
Applicable statutory deadlines will take precedence.
10. Property Registration and Executed Agreements
Where a customer has executed a booking agreement, sale agreement, or sale deed, cancellation and financial obligations may be governed by those documents and applicable property laws.
This policy does not override any mandatory statutory right or remedy.
11. Disputes
Customers who disagree with a cancellation or refund decision may contact Gl Properties in writing.
The matter will be reviewed with reference to the booking details, payment records, applicable agreement, and relevant legal requirements.
Customers retain all remedies available under applicable Indian law.
12. Contact Details
Gl Properties
No.8E/96, F2, 1st Floor, Near ICICI Bank,
Ayyasamy Street, West Tambaram,
Chennai – 600045, Tamil Nadu, India.
Phone: +91 73050 73050
Email: glproperties4u@gmail.com
Website: https://www.glproperties.in/
© 2026 Gl Properties. All rights reserved.